Cancellation and Refund Policy

1. ALL SALES ARE FINAL

All payments for LuxeBot subscription plans are final and non-refundable, except where a refund is required by applicable law. This policy applies to:

• Monthly subscription payments
• Additional Voice AI minutes purchased
• Usage charges, including Text AI and email sending
• Any applicable setup or service fees
• Other purchases made through the Services

2. SUBSCRIPTION CANCELLATION

You may cancel your subscription through the cancellation options available in your account. Upon cancellation:

• No Future Charges: Your subscription will not automatically renew after the current billing cycle, subject to the cancellation being completed before renewal and any applicable processing requirements.
• Access Until Billing Period Ends: You may continue using the Services until the end of your paid billing cycle, subject to your plan, usage limits, account status, and these Terms.
• No Partial Refunds: Cancelling during a billing cycle does not entitle you to a refund or credit for the unused portion of that period.

Cancellation of a subscription does not automatically cancel outstanding charges, usage fees already incurred, or separate payment obligations.

3. NO REFUNDS FOR UNUSED SERVICES

LuxeBot does not provide refunds or credits for unused Services, except where required by applicable law. This includes:

• Unused subscription time
• Unused Voice AI minutes
• Unused additional minutes
• Unused AI agent capacity
• Unused workspace capacity
• Unused Text AI usage
• Unused email sending capacity or prepaid email services, where applicable
• Lack of usage during a billing cycle

You are responsible for managing your subscription and cancelling it before the next billing cycle if you do not wish to renew.

4. VOICE AI MINUTES

Each subscription plan includes a specified monthly Voice AI minute allowance. Unused included Voice AI minutes do not roll over to the next billing cycle.

Once included minutes have been consumed, you may purchase additional Voice AI minutes where available without necessarily upgrading your subscription plan. Purchased additional minutes are non-refundable, except where required by applicable law.

Additional minutes remain subject to the applicable purchasing restrictions, usage rules, and expiration or carry-forward conditions displayed at the time of purchase.

5. TEXT AI AND EMAIL SENDING USAGE

Text AI and email sending may be charged based on recorded usage at the applicable rates. Current usage charges are:

• Text AI: $0.005 per response.
• Email sending: $0.005 per email sent.

These services operate on a pay-as-you-go basis. Charges are based on actual recorded usage and are collected using the applicable authorized billing method.

Usage charges are non-refundable except where required by applicable law or where a billing error is confirmed. Customers remain responsible for usage generated through their accounts, authorized users, campaigns, integrations, and configurations.

6. TRIAL PERIODS

LuxeBot may offer a free trial for eligible subscription plans. Where a payment method is required, unless you cancel before the trial period ends, your subscription may automatically convert to a paid subscription and the applicable subscription fee may be charged.

Current trial availability may vary by plan and promotional offer.

Trial periods are offered at LuxeBot's discretion and may be modified, restricted, or discontinued as permitted by applicable law. Any material trial conditions, including conversion dates and charges, will be presented where applicable during signup.

7. NO REFUNDS FOR ACCOUNT INACTIVITY

No refund or credit will be provided solely because you:

• Do not use your account.
• Do not use your included Voice AI minutes.
• Do not create AI agents.
• Do not make calls.
• Do not use Text AI.
• Do not use Web AI Chat.
• Do not use available integrations.
• Do not use other features included with your plan.

It is your responsibility to manage your account, monitor usage, and cancel your subscription if you no longer require the Services.

8. PAYMENT FAILURES

If a scheduled subscription payment fails, LuxeBot or its payment provider may attempt to process the payment again where supported.

LuxeBot may notify you and request an updated payment method. If payment remains unsuccessful, LuxeBot may restrict purchases, pause affected functionality, or suspend access to the Services as permitted by applicable law and the Terms & Conditions.

Any outstanding amounts incurred before or during suspension may remain due. Suspension or cancellation does not automatically waive unpaid subscription fees or usage charges that are legally payable.

9. BILLING ERRORS AND POLICY EXCEPTIONS

If you believe you have been charged incorrectly, contact LuxeBot Support at support@luxebot.ai with the relevant account details and transaction information. LuxeBot may review the reported issue and correct verified billing errors.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted under applicable law.

Where applicable law requires a refund, cancellation right, or other remedy, LuxeBot will comply with the applicable legal requirement.

10. MODIFICATIONS

LUXEBOT AI INC reserves the right to modify this Cancellation and Refund Policy as permitted by applicable law.

Changes will be posted on this page with an updated "Last Updated" date. Where required, LuxeBot will provide notice of material changes.

Your continued use of the Services after changes become effective constitutes acceptance of the revised policy only to the extent permitted by applicable law.

11. CONTACT US

If you have questions regarding this Cancellation and Refund Policy, your subscription cancellation, or a billing issue, please contact us: