Privacy Policy

1. INTRODUCTION

LUXEBOT AI INC ("we," "us," "our," or "LuxeBot") operates the LuxeBot website at https://luxebot.ai/ and the LuxeBot AI-powered automation platform (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you access or use our Services. We are committed to protecting your privacy and handling your information transparently and securely. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, storage, use, and disclosure of information as described here and in our Terms of Service.

2. INFORMATION WE COLLECT

We collect information necessary to provide, maintain, secure, and improve our Services.

2.1 Personal Information You Provide

Account Information. When you create an account, we may collect:

• Name
• Email address
• Company or business name
• Account credentials

Billing Information. When you purchase a subscription, we may collect:

• Payment and billing information
• Billing address
• Phone number
• Transaction information

Payment information may be processed by third-party payment providers. We may not directly store complete payment card information.

Customer Content. Information you upload, enter, configure, or generate while using LuxeBot may include:

• Contact names and phone numbers
• Customer and lead information
• AI agent configurations
• Call scripts and instructions
• Call recordings and transcripts
• Appointment and calendar information
• Campaign information
• Other information you choose to provide through the Services

Communications. When you contact us for support or other inquiries, we may collect your name, email address, and the contents of your communication.

Affiliate Information. If you participate in our affiliate program, we may collect information necessary to manage your affiliate account, track referrals, and process commission payments.

2.2 Information Collected Automatically

When you use our website or Services, we may automatically collect certain information.

Log Information. This may include:

• IP address
• Browser type
• Device information
• Internet service provider
• Referring and exit pages
• Date and time of access

Usage Information. We may collect information about how you interact with our Services, including pages viewed, features used, actions taken, and general usage patterns.

Cookies and Similar Technologies. We may use cookies, web beacons, and similar technologies to operate our website, remember preferences, understand usage, and improve our Services. You can manage or disable cookies through your browser settings.

3. HOW WE USE YOUR INFORMATION

We may use collected information to:

• Provide, operate, and maintain the Services.
• Create and manage user accounts.
• Process subscriptions and payments.
• Provide AI Voice, Text AI, Web AI Chat, automation, and related functionality.
• Provide customer support and technical assistance.
• Process appointments, calls, campaigns, and integrations.
• Send service-related notifications and administrative communications.
• Send marketing communications where permitted and where required consent has been obtained.
• Improve and develop our Services and features.
• Monitor security and prevent fraud, abuse, spam, and unauthorized activity.
• Comply with applicable laws and legal obligations.
• Manage our affiliate program and referral payments.

4. LEGAL BASIS FOR PROCESSING — EEA USERS

If you are located in the European Economic Area (EEA), we may process your personal information based on:

• Performance of a Contract: To provide Services and fulfill our contractual obligations.
• Legitimate Interests: To operate, secure, improve, and develop our Services where our interests do not override your applicable rights.
• Consent: Where you have provided consent for a specific processing activity.
• Legal Compliance: Where processing is necessary to comply with applicable legal obligations.

5. SHARING YOUR PERSONAL INFORMATION

We may share information in the following circumstances.

5.1 Service Providers

We may share information with trusted third-party service providers that help us operate our Services, including providers for:

• Payment processing
• Hosting and infrastructure
• Email delivery
• Analytics
• Customer support
• Communications
• AI and automation services
• Other operational services

These providers may process information only as necessary to provide services to us and are expected to maintain appropriate safeguards.

5.2 Business Transfers

If LuxeBot is involved in a merger, acquisition, financing, reorganization, asset sale, or similar transaction, information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose information when required by law, legal process, subpoena, court order, or governmental request, or when reasonably necessary to protect our rights, property, security, users, or others.

5.4 With Your Consent

We may share information for other purposes when you have provided appropriate consent.

We do not sell your personal information or the personal information of your contacts to third parties.

6. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction.

By using the Services and providing information to us, you acknowledge that your information may be transferred, stored, and processed in other jurisdictions, including the United States.

Where required by applicable law, we will take appropriate measures for international data transfers.

7. DATA RETENTION

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing agreements.

• Account Information: Generally retained while your account remains active and for a reasonable period afterward.
• Billing Information: Retained as required for accounting, tax, legal, and financial purposes.
• Customer Content: Retained as necessary to provide the Services and according to applicable account and deletion procedures.
• Device and Usage Information: Generally retained for appropriate analytics, security, and operational purposes.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. YOUR DATA PROTECTION RIGHTS

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access: Request access to personal information we hold about you.
• Portability: Request a copy of certain information in a portable format.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to applicable exceptions.
• Restriction: Request restriction of certain processing activities.
• Objection: Object to certain processing activities.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise applicable rights, contact us at support@luxebot.ai. We may need to verify your identity before processing certain requests.

9. "DO NOT TRACK" SIGNALS

Our Services do not currently respond to browser-based "Do Not Track" signals. You can manage cookies and certain privacy preferences through your browser settings.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

11. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18. If you believe that a minor has provided personal information to us, please contact us at support@luxebot.ai so that we can take appropriate action.

12. AFFILIATE DATA

If you participate in our affiliate program, information you provide may be used to:

• Manage your affiliate account.
• Track referrals.
• Calculate commissions.
• Process affiliate payments.
• Communicate with you regarding the affiliate program.

Affiliates are responsible for ensuring that their promotional activities, links, communications, and marketing practices comply with applicable laws and regulations.

13. THIRD-PARTY SERVICES AND INTEGRATIONS

LuxeBot may integrate with or allow connections to third-party platforms and services. When you connect a third-party service, information may be exchanged between LuxeBot and that service as necessary to provide the requested functionality.

Third-party services operate under their own privacy policies and terms. We encourage you to review the privacy practices of any third-party service you choose to connect to LuxeBot.

14. GOOGLE API DATA USE AND AI COMPLIANCE

LuxeBot AI complies with the Google API Services User Data Policy, including the Limited Use requirements. Google user data obtained through Google Workspace APIs is used only to provide and improve the user-facing features that users have requested and authorized, such as calendar integration and appointment scheduling.

We do not use Google Workspace API user data to develop, train, or improve generalized artificial intelligence or machine learning models. We do not sell Google user data or transfer it to third parties for advertising purposes. Any access, use, sharing, and storage of Google user data is limited to what is necessary to provide the authorized functionality and is subject to applicable security and privacy safeguards.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technology, legal requirements, or regulatory obligations.

When we make material changes, we may update the "Last Updated" date and post the revised Privacy Policy on this page.

Your continued use of the Services after the updated Privacy Policy becomes effective constitutes acceptance of the revised policy to the extent permitted by applicable law.

16. CONTACT US

If you have questions about this Privacy Policy, your personal information, or your applicable data protection rights, please contact us: